When You Can’t Do It All: Managing the Successful Outsourcing Engagement

Thursday 10:20 – 11:20am

Session Description

HR practitioners are continually being asked to do more with less, and that creates a resource challenge. Engaging a third-party provider, or outsourcing, can be an effective way to manage entire functions within HR or to accomplish projects that never make it to the top of your list. This session will help you understand the types of services suitable for outsourcing and how to effectively manage an outsourcing engagement to obtain the desired results to allow you to focus on the high value functions in your organization.

Learning Objectives

  1. Explore factors to consider when deciding which functions to outsource.
  2. Understand which employee-related functions can be outsourced and those that never should be.
  3. Review vendor partner selection process and tips.
  4. Identify tips for managing the outsourcing scope and vendor relationship.


Carrie Cox, PHR, SHRM-CP

Carrie Cox is a senior consultant with AGH and assists employers with their HR and organizational development needs, providing services including business coaching, human resource audits and compliance assistance, compensation studies, policy and procedure review and development, team building, training and employee development, implementing and transitioning the human resource function, and assisting with hiring and retention strategies. Carrie is a Wichita native, graduate of the University of Kansas, and a member of SHRM, currently serving as the Wichita Chapter’s VP of Communications. Her certifications include PHR from HRCI and SHRM-CP designated by the SHRM.





Cindy K. McSwain

Cindy McSwain leads Allen, Gibbs & Houlik, L.C.’s (AGH) outsourcing services group. Her team provides payroll, accounting, funds disbursement, controller, and other financial outsourcing services to clients throughout the Midwest. Prior to directing the outsourcing group, she served AGH’s audit clients for 10 years, working with a wide range of middle-market, closely held and family-owned clients. Cindy’s clients cross over many industry sectors, including manufacturing, distribution, restaurants, retailers, medical and the public sector.

A graduate of Emporia State University, Cindy is a certified public accountant and a member of the American Institute of Certified Public Accountants, the Kansas Society of Certified Public Accountants and the American Payroll Association. She has been active at the board and officer level of numerous civic and professional organizations.