How to Lead in Ambiguous Times

Wednesday 10:40 – 11:40am

Session Description

We live and work in ambiguous times. Decisions have to be made quickly and decisively, even when we don’t have all the information we need to feel comfortable. As HR professionals, it often falls on us to take the lead when nobody else has the courage or knowledge to do so. This presentation will show you how to identify your own Ambiguity Comfort Score®, mine for data that isn’t readily available, connect emotionally with those who display fear or apathy, and make good decisions to overcome challenges. The outcome will be HR leaders who earn the respect of the organization and are invited to “The Table.”

Learning Objectives

  1. Describe the various conditions that lead to ambiguity.
  2. Articulate your own comfort level in dealing with ambiguity.
  3. Discuss methods to collect, analyze, and make decisions based on the information we have.
  4. Develop the skills and ability to make decisions, communicate those decisions, and put plans into motion.


Mack Munro

Mack Munro, Founder/CEO of Boss Builders, is a consultant, author, and speaker. His MA degree is in Organizational Leadership; his BS degree is in Health Care. He’s a qualified facilitator of MBTI® and has developed several assessments and online tools. Mack hosts two podcasts: HR Oxygen and The Boss Builder.