Navigating the Pharmacy Landscape

Wednesday 10:40 – 11:40am

Session Description

In 2020, 51% of employers agreed and 25% strongly agreed that medical and pharmacy were a key attraction tool. Understanding the pharmacy landscape is critical to safeguarding your bottom line and protecting the total wellbeing of your workforce by providing access to affordable prescriptions to manage their health needs.

Learning Objectives

  • How does Pharmacy Benefit Management market integration impact pharmacy benefits?
  • How do changes in the PBM supply chain flow to my organization? Or do they?
  • Will the specialty drug trend continue?


Mai Ly Hoang

Dr. Mai Ly Hoang joined Arthur J. Gallagher (AJG) in April 2018. She is a licensed pharmacist and has over twenty years of experience in managed care, including different roles within pharmacy benefit manager (PBM) companies and as a consultant. In her role as Lead Pharmacy Practice Consultant, Mai Ly’s primary focus is help clients manage their pharmacy spend. Her strong analytical skills and clinical knowledge allow her to assist her clients to navigate through the complex and dynamic pharmacy marketplace with confidence. Mai Ly is a graduate of University of North Texas with a Bachelor of Arts in Biology and French. She received her Doctorate of Pharmacy degree from the University of Houston – College of Pharmacy. She currently resides in Dallas, Texas with her husband and two sons.




Matt Adams

Matt joined Gallagher Benefit Services, Inc. in September 2012 as a South Central Underwriter after earning a B.S. in Actuarial Science from The University of Texas at Dallas. Since joining GBS in 2012, Matt has been an integral part of growing the South Central and Heartland Region’s Pharmacy Department. Matt’s primary responsibilities include consulting with clients on the results of their Pharmacy Benefit Manager (PBM) Procurements, managing the process and reviewing the deliverables for our client’s Annual Pharmacy Audits, and supporting our clients on an ongoing basis by evaluating their financial performance which includes partnering with their PBM to provide guidance on managing their pharmacy spend through different formulary and clinical program options. Matt also conducts PBM Contract Reviews, Ad Hoc reporting, and routine analysis including but not limited to developing and maintaining intricate Rx dashboards, monitor drug spend and utilization trends, ROI calculations for the consulting services we provide, and claims repricing. Matt resides in League City, Texas with his wife Alex and his two daughters (Kennedy and Kamdyn). He enjoys hunting, fishing, golfing, and spending time with his family.